Soulsaffron.in Shipping Policy

At Soulsaffron.in we prioritize fast, reliable, and transparent delivery to ensure your order reaches you smoothly. Below is our updated shipping policy with detailed information to help you plan your purchases.

🕒 Order Processing Time

  • Order processing typically takes 1–3 business days (Monday to Saturday, excluding public holidays).
  • Current processing times may vary — please check the top-left notification bar on our website for real-time updates.
  • Once your order is processed, you will receive a confirmation email.

🚚 Shipping Methods & Estimated Delivery Times

We offer multiple delivery options tailored to your location:

1. Courier Shipping

  • Delhi NCR (Delhi, Gurgaon, Noida, Faridabad, Ghaziabad): 2–3 business days
  • North India (Punjab, Himachal Pradesh, Uttarakhand): 3–4 business days
  • Rest of India: 4–7 business days
  • Special Shipping Zones (remote or difficult-to-access areas): 7–10 business days

2. Porter Delivery (Delhi NCR only)

Fast local delivery using Porter services for same-day or next-day convenience.

3. Local Pickup

You can collect your order directly from our warehouse at:

Soul Saffron
904 B, The Goodluck Apartments, Plot No GH 21, Sector 52, Gurgaon-122003 Haryana INDIA

Additional Shipping Options

  • Standard Delivery: 5–7 business days
  • Expedited Delivery: 2–3 business days
  • Overnight Delivery: 1 business day (availability may vary)

Delivery times are estimates and may vary due to weather, courier delays, or peak season volume.

Shipping Rates

  • Calculated at checkout based on:
    • Package weight
    • Delivery location
    • Selected shipping method
  • You will see the final shipping cost before placing your order.

Order Tracking

  • Once shipped, you’ll receive a tracking link via email.
  • You can use this link to track your delivery on the courier’s website.

Undeliverable Packages

  • If your package is returned due to an incomplete or incorrect address, we will contact you for corrections.
  • Re-shipping costs in such cases will be borne by the customer.

Shipping Delays

  • While we work hard to meet delivery timelines, delays may occur due to logistics, weather, or other unforeseen events.
  • If there’s a major delay, we’ll notify you and help resolve the issue quickly.

Lost or Damaged Orders

  • In case of a lost or damaged shipment, please contact us immediately:
    • 📞 Customer Support: +918826189117
    • 📧 Or via our website’s contact page
  • We’ll investigate the issue and offer a replacement or refund, based on the situation.